In order to expedite a return, please contact the us at (866) 405-0861 or send an email to
imscolumbus@gmail.com for a return merchandise authorization (RMA). Ideal Medical Supply Inc. can not accept any unauthorized return without a previously issued RMA.

When requesting an RMA, please provide the representative with your order id, model, serial number (when applicable), quantity, reason for return, and a valid email address. RMA’s expire after 30 days of issuance.

• Carton damaged items must be marked “DAMAGED” on the bill of lading for truck shipments or on the UPS
manifest for small packages. Within seven (7) days of original receipt, suspect items are to be inspected by the
customer and have an RMA issued to report damage. Ideal Medical Supply Inc. shall notify the shipper to arrange for an inspection and pickup confirming the reported shipping damage, process a replacement order billed to your account, and issue a credit based on the carriers findings. Credit cannot be issued for shipping damage if Ideal Medical Supply Inc. is notified to issue an RMA after seven (7) days of original receipt.

• For unused items reported defective, with an RMA issued within thirty (30) days of original receipt, Ideal Medical Supply Inc. will send a no-charge repair part. If a repair part is not available, Ideal Medical Supply Inc. will issue a shipping label for the item’s return and process a replacement order billed to your account. A credit shall be issued upon inspection confirming a warranty claim. Ideal Medical Supply Inc. will not arrange for the return of any item with an RMA issued after thirty (30) days of original receipt.

• Used items are not eligible for return and are covered under their respective warranties.

• For items under warranty, Ideal Medical Supply Inc. reserves the right to send a no-charge repair part to the customer. A complete serial number is required for certification.

• Unused items in saleable condition (original box / packaging), which have an RMA, and are returned by
customer within sixty (60) days of original receipt, are subject to a 25% restocking fee.

• Unused items in saleable condition, returned as a result of a Ideal Medical Supply Inc. error, with an RMA issued after ten (10) days must be shipped back at customer’s expense. Only items returned within thirty (30) days of the original receipt shall be eligible for credit.

• All returns from “internet”, “end-user”, and “drop-ship” customers must be sent back to original manufacturer by the customer.

• The limited warranty does not cover labor, device failure due to owner misuse or negligence, non-durable
components such as rubber and plastic materials (i.e. wheels and brakes) which are subject to normal wear and
need periodic replacement, or accessories. A proof of purchase and serial number is required for all warranty
claims.

• Ideal Medical Supply Inc. is not responsible for any return shipping damage or loss of returned packages. Ideal Medical Supply Inc.and Original Manufacturer shall review and inspect all items returned to us within three (7) business days of receipt. Notice shall be provided to customers for items not deemed covered under warranty and customers shall be required to authorize the return within fourteen (14) days of notice or the item shall be discarded.

• Please send all approved returns (unless instructed otherwise) to the following address:
Ideal Medical Supply Inc.

150 Taylor Station Rd, Suite 130

Columbus, OH 43213